All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products due to COVID-19.
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a refund. Any return request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (original ties must remain in tact as it was received by the customer).
Email us at Returns@slayyourhair.com to request a return.
For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. All Sales are Final on clearance and sale items. No returns will be accepted. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a refund would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion. There will be a 15% restocking fee for each return. THERE WILL BE NO REFUNDS ON SERVICES THAT WERE DONE ON THE WIG (PRE-PLUCKING BABY HAIR & BLEACHING THE KNOTS)
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CANNOT BE RETURNED. EXCHANGED OR REPLACED.