FAQs

  • I just placed an order, when will it ship?
    • We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
    • Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@slayyourhair.com
  • I am not in love with my order, can it be returned? What if there is an issue?
    • We offer a 100% money back guarantee ONLY if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. You must email us at returns@slayyourhair.com to request a RMA number. You must ship the product back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your RMA number on the returned parcels.
    • Please note: You will only receive a refund once the package has been received.
  • Can I cancel my order?
    • You are able to cancel your order within 2 hours of placing your order with no penalty! 
  • I have entered an incorrect address what do I do now?
    • If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email or email us at support@slayyourhair.com and provide us with the correct address. We can change the address to the correct one within 24 hours only. No refund will be given after the 24 hours of incorrect submission.
  • How long does shipping take?
    • Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is between 4-7 business days.
  • Is your hair 100% human hair? What is the grade? 
    • Yes, our hair is 100% virgin human hair. Our hair is grade 12A so we can provide our customers with the best quality and lavish hair! 
  • Can I ask for a small/large cap?
    • Yes, absolutely! Our stock size is Medium which is 22.5 inches. 
  • I have a question that wasn't answered, can you please help?
    • Absolutely! Please send us an email at support@slayyourhair.com and we will be happy to assist you in any way we can!